Privacy Policy

Dackatra Management would like to thank you for placing your trust in us. We are fully committed to protecting your personal and medical information and maintaining the privacy and security of all data provided through our platform. By providing your information, you are helping us deliver a better healthcare experience. The terms "Application", "We", "Us", or "Dackatra" refer to the Dackatra platform, website, and all related services. Dackatra is a digital healthcare platform that operates as a technical intermediary connecting users with healthcare providers such as doctors, hospitals, laboratories, radiology centers, nursing providers, and home healthcare services. The platform does not provide direct medical diagnosis or treatment services.

Information Collection

When downloading the application or visiting the Dackatra website, certain information may be collected automatically. Users may also be required to provide personal information that will later be used to access healthcare services through the platform. Collected information may include: full name, phone number, and email address; appointment and booking information; geolocation data; medical files, reports, prescriptions, radiology scans, and laboratory results; audio or video consultation information; usage behavior and interaction within the application; device and browser information; and IP address. This information is used to improve platform performance, operate healthcare services, prevent fraud or illegal activity, enhance user experience, and support healthcare operations and analytics. Certain information may also be retained for appropriate periods in accordance with operational, legal, and regulatory requirements.

Protection of Your Information

Dackatra applies high security standards across its servers and systems. All data is processed in a legally compliant manner consistent with internationally recognized technical standards. All sensitive and payment-related information transmitted through the platform is protected using Secure Socket Layer (SSL) technology and other industry-standard security measures. Information is encrypted and securely stored within authorized systems and payment gateway providers, and access is limited only to authorized personnel and entities required to maintain confidentiality.

Sensitive Medical Data

Due to the nature of healthcare services provided through the platform, Dackatra may process sensitive medical information including medical history, reports, prescriptions, laboratory results, radiology scans, consultations, mental health information, and other health-related records. By using the platform, the user explicitly agrees to the collection, processing, storage, and sharing of such medical data with the relevant healthcare provider only to the extent necessary to deliver the requested service.

Information Sharing

We do not sell, rent, or trade users' personal information to third parties. However, certain information may be shared with entities involved in delivering or operating the services, including: doctors and healthcare professionals, hospitals and medical centers, laboratories and radiology centers, nursing and home healthcare providers, payment gateway providers, and hosting and technical service providers.

Such sharing is limited to what is necessary for service delivery, operational support, legal compliance, fraud prevention, or protection of the platform and users.

Cookies Policy

Cookies are small files transferred to your device through your web browser that allow systems and service providers to recognize your browser and remember certain information to improve user experience and analyze platform performance.

Users may disable Cookies through their browser settings.

However, some features or services may not function properly if Cookies are disabled.

Analytics and Advertising Services

Dackatra may use third-party analytics and advertising services such as Google Analytics and similar tools to improve platform performance, user experience, and advertising effectiveness.

Users may opt out of Google Analytics tracking through: https://tools.google.com/dlpage/gaoptout/

Google and advertising partners may also use Cookies and related technologies to analyze advertising interactions and website usage.

Artificial Intelligence and Analytical Services

Dackatra may provide certain AI-powered tools or analytical services to improve user experience and offer supportive healthcare or mental health insights. Users acknowledge that such services:

• Do not constitute final medical diagnosis
• Do not replace consultation with a licensed healthcare professional
• Are provided for supportive and informational purposes only

Users remain responsible for consulting qualified healthcare providers regarding all medical decisions.

User Consent

Using the Dackatra application or website constitutes explicit consent to the Terms & Conditions and this Privacy Policy, including consent to process personal and medical data necessary for providing healthcare services. Users also agree to any future updates or amendments made to comply with legal, technical, or operational requirements. If the user disagrees with any part of this Privacy Policy, they may discontinue use of the platform and request deletion of their account or data by contacting us.

Account and Data Deletion

Users may request deletion of their account or personal data by contacting Dackatra through the official communication channels.

Certain information may be retained for limited periods where required by law, regulatory obligations, security protection, fraud prevention, dispute resolution, or legitimate operational purposes.

Security Incident Reporting

In the event of any technical issue, cybersecurity incident, or unauthorized access affecting user data, Dackatra will take the necessary technical and legal measures to contain risks, protect users, and comply with applicable legal obligations.

Account Deletion & Data Retention

Users may request the deletion of their account at any time through the application or through the officially approved communication channels. Upon processing the deletion request, the account will be deactivated and appropriate measures will be taken to remove, anonymize, or restrict personal data in accordance with the nature of the service and the applicable legal and regulatory requirements within the Arab Republic of Egypt.

However, the application may retain certain necessary records or data for a limited period where required for security purposes, legal or regulatory compliance, fraud prevention, dispute resolution, or the protection of the rights and interests of the application, its users, and related parties.

Complaints, Inquiries & Compliance

For any complaints, inquiries, or requests related to privacy, data protection, compliance matters, or the use of the application and its services, users may contact the compliance team through the following email address:

compliance@dackatra.com

General Terms

1. Based on your request or at Dackatra's discretion, we reserve the right to suspend or deactivate user accounts in cases involving violations of the Terms & Conditions, illegal activities, security risks, or operational concerns.
2. Dackatra may update or modify this Privacy Policy from time to time to comply with laws, regulations, technological developments, or service updates. Updated versions will be published within the application or website.
3. Continued use of the platform following any updates constitutes acceptance of the revised Privacy Policy.

Contact Information

For inquiries related to privacy or data protection, please contact us through: